Frequently Asked Questions (FAQ)
How long does it take your products to ship?
All of our products listed are made and ready to ship. We aim to ship all orders out within 2-4 business days. Please note the shipping times indicated with the shipping method you choose. Shipping overseas can take 1-2 months with flat rate shipping. If you need your items ASAP, leave us a note, and we’ll do the best we can to help you out!
Where does your product ship from?
All of our products are made, and shipped, from Canada. We ship all over the world, but please note that once the package has left Canada, it may no longer be trackable (so tracking is not guaranteed for shipments outside of Canada). Please also note that we are not responsible for any duty, customs, or broker fees that may be assessed on international shipments. The buyer assumes all responsibility for any additional fees that may be incurred.
How much is shipping?
Shipping is based on weight and varies with the products that you choose. Our website uses "real-time shipping rates", which means you are given the most accurate shipping price for your package, based on weight, directly from the carriers. We currently offer flat rate shipping to Canada, USA, UK, & Australia. We also offer free shipping within Canada for orders over C$75; and within the USA for orders over C$100. Please note the delivery times for the flat rate shipping option, as packages may take 1-2 months to arrive overseas and do not include tracking.
Payment is required at the time of checkout. We do not store any payment methods so we are unable to edit orders after they are placed.
Due to the nature of our products we do not offer refunds or exchanges.