Shipping Information

How long will my order take to ship?

Standard shipping is 3-5 business days. During holidays and high-volume periods (hello, Black Friday and the December rush!), please allow up to 12 business days, as our small team works through a much bigger queue.

Please note that we don't guarantee shipping times. The estimate you see at checkout comes directly from the carrier and reflects transit time only. It doesn't include our order processing time.

Do you offer free shipping?

Yes! We offer free shipping on orders CAD $75 and over*. Below that, we offer flat-rate shipping across Canada**, so you'll always know your shipping cost before you check out.

Where do you ship?

We currently ship across Canada.

Do you ship to the United States?

Not at the moment. We love our US customers and don't take this decision lightly, but we're currently pausing US shipping due to unpredictable and frequently changing import charges. We never want you to be hit with an unexpected bill after your order arrives, so we've paused shipping there until the situation settles. We look forward to shipping to the US again as soon as the time is right, so stay tuned!

Can I pick up my order instead of having it shipped?

Absolutely! We offer free local pickup at our warehouse in St. Catharines, ON.  Select Local Pickup at checkout, and we'll email you when your order is ready.

If you'd prefer to shop with us in person, check our Markets and Stockists pages for upcoming craft shows and shops that carry our products near you.

Do you guarantee my delivery date?

We don't. Once your package leaves our hands, delivery timing is in the carrier's hands. We do everything we can on our end to get your order out the door quickly, but weather, carrier delays, and high-volume seasons are outside our control.

My package says delivered, but I don't have it. What do I do?

Please reach out to the carrier directly with your tracking number. They'll have the most accurate, up-to-date information on your package's location. Unfortunately, we don't have access to any information beyond what's shown on the tracking number itself, so the carrier will always be your fastest path to an answer.

We're not able to take responsibility for packages that are lost or stolen after being marked delivered, or for orders delivered to an incorrect address that was entered at checkout. If you experience a delivery issue, we are happy to help, but we do not have additional information beyond what is provided by the tracking number.

I think I entered the wrong shipping address. Can you help?

Contact us right away! If your order hasn't been processed yet, we can update the address for you. Once an order has shipped, we're no longer able to make changes, but you can contact the carrier directly with your tracking number to see if a redirection is possible.

My items arrived damaged. What can I do?

Please let us know right away if there's ever an issue with the quality of your order. We take a lot of care in packaging every box to arrive in one piece, but things can happen in transit. Reach out, and we'll work with you to make it right.

I forgot to add an item to my order, or placed two separate orders; can you help?

Possibly! Contact us as soon as you can. If your order hasn't been packed yet, we may be able to add an item or combine two orders for you.

I think I checked out in the wrong currency. Can you help?

You can switch between CAD and USD using the currency selector, and your cart will always show the currency you've selected before you complete your purchase. Because that currency is shown clearly before checkout, we're not able to offer refunds for currency selection errors.

Do you offer wholesale?

We do! Visit the request a wholesale account or the faire direct tab on our website to learn more.

Still have questions?

Reach out through our Contact Us page, and we'll get back to you as soon as we can!

*Retail orders only; does not include wholesale orders.  Excludes Northwest Territories, Nunavut, and Yukon.  We reserve the right to change the free shipping order total, or to modify, pause, or remove the free shipping offer at any time without notice.  

**We reserve the right to exclude certain remote or hard-to-reach areas from flat rate shipping at our discretion.