Shipping policy

Processing & Shipping Times: Standard shipping: 3-5 business days. During holidays and high-volume periods: 7-14 business days. Shipping estimates shown at checkout are provided by the carrier and reflect transit time only; they do not include our order processing time. We do not guarantee shipping or delivery times.

Domestic Shipping (Canada): We ship across Canada with flat-rate shipping fees available*. Free shipping is available on all orders of CAD $75** or more.

United States Shipping: We are currently unable to ship to the United States due to unpredictable and frequently changing import charges. We never want our customers to receive an unexpected bill, so shipping to the US is paused until this is resolved. We look forward to shipping to the US again as soon as the time is right.

Local Pickup: Free local pickup is available at our warehouse in St. Catharines, ON, by selecting local pickup at checkout.  An email with pickup instructions will be sent when your order is ready. For in-person shopping, visit our Markets or Stockists pages.

Carrier Responsibility: Once an order has shipped, delivery is the responsibility of the carrier. We do not have access to information beyond what is shown on your tracking number. For delivery issues, delays, or concerns, please contact the carrier directly using your tracking number.

Lost, Stolen, or Misdelivered Packages: We are not responsible for packages that are lost or stolen after delivery, or for orders shipped to an incorrect address provided at checkout.

Address Changes: If you notice an error in your shipping address, contact us immediately. We can update the address only if the order has not yet been processed.

Questions: Contact us through our Contact page, and we'll be happy to help.

*We reserve the right to exclude certain remote or hard-to-reach areas from flat rate shipping at our discretion.

**We reserve the right to change the free shipping order total, or to modify, pause, or remove the free shipping offer at any time without notice.